Q: Can I change or cancel my order once it has been submitted? 

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A: Our first priority is to ensure that your products ship out as quickly as possible. Therefore, once your order has been confirmed, it is immediately sent to processing. Due to this, we are unable to modify or cancel your order once it has been submitted.

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Q: Do I need to sign in to make a purchase? 

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A: No! You can check out as a guest. 

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Q: Can I change my order before I have finalized my sale? 

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A: Yes, you can hit the "Shopping Cart" link and add or remove items before you finalize your sale. Just make sure you only click the "Submit" button once! This will avoid any duplicate charges. 

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Q: What happens if I purchase a backordered item, and that item from my order gets canceled before the ship date? 

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A: If an item is listed as backordered, it is sold out. In rare cases, backordered items get canceled; in these cases, you will be refunded for such items. 

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Q: How do I know if my order went through? 

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A: You will receive an order confirmation via email. If you did not receive an order confirmation email, your order has not been processed. Call us for further assistance. Make sure to only click the "Submit" button once to avoid duplicate orders or charges.

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Q: Why haven't I received an email regarding my order? 

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A: You may have an outdated email address on file, or you may have a spam blocker filtering out emails. Make sure to keep your user information current by updating your email address, and turn off any spam blockers that may prevent our messages from reaching your inbox.

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Q: Why doesn't the USPS website recognize the tracking number for an order I placed?

 

A: It takes USPS 24-48 business hours to update their site with tracking information.

 

Q: How do I receive my 10% discount for being in the military? 

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A: In order to take advantage of your 10% military discount, call us at 919-263-0567  We'll be happy to process that order for you. All orders being delivered to a U.S. military address overseas will be shipped via U.S. Priority Mail and will qualify for the discount. You may be required to provide military ID information. 

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Q: My shopping cart says that one or more of my items can only be delivered using Ground shipping. What's up?

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A: Some products can't go on planes because they're considered hazardous materials. They could spill or leak. As a result, we have to send such items via Ground shipping. Items that airlines consider hazardous materials include (but aren't limited to) fragrance, makeup, hair dye and incense. You have a couple of options:

     1. Have your entire order arrive via Ground shipping.

     2. Place two separate orders, one with the hazardous materials arriving via Ground and one with the rest of your order arriving via another approved shipping method.

     3. Have your order shipped to the salon.