Policies

Scheduling

It is best if you book your appointment at least 2 weeks in advance. Groups and wedding parties should be scheduled at least four to 6 months in advance for peek bridal season dates (May-October).

While I do my best to have all appointments ran on time, there will be times when a preceding client treatment may exceed its scheduled duration and put me behind schedule. I will make every possible effort to keep you from waiting.

Unfortunately, I do not accept walk-in clients, however, I do take appointments for day-of. I cannot guarantee that a time slot will be available for day-of clients, so I do recommend that you make all appointments in advance.

My salon software has been updated! What this means is that all appointments must be reserved with a credit card. You only have to set this up one time. In the event you have a new card, please let me know and we can update that for you. Your card will not be charged at this time, it is simply to hold and secure the appointment time for you. However, please note that I do require a MINIMUM of 24 hours notice prior to canceling, otherwise you will be charged a fee. The fees are 50% of the scheduled service for cancellations made within a 24 hour period and 100% of the scheduled service for no-call/no-showed appointments.

Running Late

I understand that there are times when you may be running late. Please give me a call or text me if you will be more than 10 minutes late for your scheduled appointment so I can arrange the schedule for your service as well as the services for those scheduled after your appointment. If, for whatever reason, you are running more than 15 minutes late I may need to reschedule your appointment or modify your service(s).

Cancellations

Please understand that my time is valuable and so is yours. In the event that you need to cancel your appointment, please be sure to give me a 24-hour notice. This allows other guests to book an appointment during that time slot. Any appointments that are canceled without a 24-hour notice are subject to a cancellation fee of 50% of the scheduled service(s) charges. After the 3rd time that you cancel less than 24-hours in advance or no-call/no-show, you will also be required to pay a $50 deposit in order to reschedule your appointment.

Cancellation notices must be given earlier for some services such as Bridal Packages. Any appointments that are 'no-call/no-show' will be subject to 100% of the scheduled service(s) charges.

Payments

I accept cash, venmo, cash app, and all major credit cards. Sorry no checks.

Product Guaranteed

All products are 100% guaranteed within 15 days of purchase for a full refund as long as the product is un-opened and 30 days of purchase for credit as long as there is more than 50% of the product remaining. Educating you and ensuring your satisfaction is a vital part of my philosophy. I want you to have the products that best suit your needs. Please note that product credit can only be used towards other products, not services.

Satisfaction Guaranteed

I want you to be happy and satisfied with the service I provide. I do not offer refunds on services, but I am happy to take the opportunity to make things right. If your service does not meet your expectations for any reason, return within 14 days and I will perform any service necessary to resolve the problem to your satisfaction. I cannot, however, perform any correction(s) if the client chooses to visit another salon before allowing me to correct the problem.

Bridal Packages

My bridal packages include and are limited to one "trial session" only which are described above as preparation makeup applications with false eyelashes and preparation of bridal style. Additional trial sessions are available for a la carte pricing. My bridal packages require a reservation prior to the appointment date. To reserve your bridal dates, I collect a 50% non-refundable deposit for all bridal services including applicable travel fees. All cancellations must be submitted in writing/email at least 90 days prior to the bride's first reservation date. Full payment must be received 90 days prior to the day of the wedding. Finally, please not that any/all services performed within Little Shop of Hairdos, must be performed by a licensed professional only. I am unable to allow participants to fo their own services within my establishment without a valid license.

Gratuities

Gratuities are not included in services provided or gift certificate purchases. Gratuities are always appreciated and I thank you for your thoughtfulness as well as your support. 

Gift Certificates

Gift certificates are available for your gift giving convenience and are offered in any amount of $25 of more. Gift certificates do not include gratuities and are not redeemable for cash.

Disclaimer

All pricing is based on time and product used to perform each service. Listed pricing are starting prices only and pricing is subject to increase if additional time or product is needed to accommodate your particular desired end result. If you have any questions on specific pricing, please feel free to ask me prior to your service.

© 2020 Little Shop Of Hairdos / Shaina Nussbaum. Licensed Cosmetologist and Make-Up Artist.

1911 Falls Valley Drive, Suite 110 Loft 10

  Raleigh, NC 27615